FAQs
Frequently Asked Questions (FAQs)
1. What is the main feature of this phone holder?
The Nixie phone holder uses electric vacuum magnetic suction, allowing it to securely attach to smooth surfaces such as mirrors, glass, or car dashboards without the need for manual effort. The holder automatically absorbs and stays in place, providing a reliable and convenient hands-free experience.
2. Will the phone holder charge my phone?
No, this phone holder does not have wireless charging capabilities. It is designed solely to securely hold your phone in place while you drive, work, or watch videos.
3. How can I ensure the holder stays secure?
Before use, ensure that the surface where you place the holder is dry and dust-free. This guarantees the suction will work effectively, preventing the phone from slipping or falling, even in a moving vehicle.
4. Is this phone holder compatible with all phones?
Yes, the Nixie phone holder is compatible with most phones, including the latest iPhone models (iPhone 16/15/14/13/12 Plus, Pro, Max, and Mini). For non-magnetic phones or cases, you can use the included metal ring accessory for enhanced stability.
5. How does the automatic re-adsorption feature work?
The phone holder features an automatic re-adsorption function. If the suction slightly loosens during use, the holder will automatically readjust to secure the phone. This ensures that your phone remains firmly in place at all times.
6. How can I adjust the holder to different angles?
The 360° adjustable magnetic design allows you to easily adjust the phone to any angle, whether you're watching videos in landscape mode, browsing in portrait mode, or using GPS in a tilted position.
7. Can I use the holder in a moving car?
Yes! The powerful suction and magnetic design ensure that the holder remains firmly attached to surfaces, even in a moving vehicle or when vibrations occur. The holder keeps your phone safe and stable during travel.
8. How long should I wait before using the metal ring on my phone?
If you're using the provided metal ring accessory for non-magnetic phones, make sure to attach it securely to the back of your phone or phone case and let it set for 24 hours. This ensures the best possible magnetic connection.
9. Is the holder easy to install and remove?
Yes, the installation is quick and easy. Simply attach the holder to a smooth, flat surface, and it will automatically absorb. To remove the phone, press the release button to safely detach it.
10. How do I clean the phone holder to maintain its suction?
To maintain optimal suction, regularly clean both the surface of the holder and the contact area on the surface where you place it. A dry microfiber cloth works best for cleaning, ensuring that dust and debris don’t interfere with the suction power.
11. Can I use this holder with my phone case on?
Yes, as long as the case is not too thick, the magnetic holder will work with most phone cases. However, if the case is bulky or non-magnetic, you can use the metal ring accessory to ensure compatibility.
12. Does the holder leave any residue or damage on the surface?
No, the phone holder’s suction cup is designed to leave no residue or damage to surfaces when removed. However, it is always a good idea to clean the surface after removal for best results.
13. What is the warranty for this product?
We offer a 1-year warranty on the Nixie phone holder to ensure its quality. If the product is defective or does not perform as expected, we will assist you with a return or exchange process.
14. How can I contact customer support?
For any inquiries or support, you can reach our customer service team via email at ZENTTRO0@gmail.com. Our team is available 24/7
15. Do you offer international shipping?
Yes, we offer international shipping to many countries around the world. Delivery times and rates vary based on your location and the shipping method selected.
16. How soon will I receive my order?
Orders are processed and shipped within 2-5 business days. Delivery can take 7-15 business days depending on your location and the shipping method you choose. You