Terms & Conditions

Terms & Conditions – Zenttro

Welcome to Zenttro! These Terms & Conditions ("Terms") outline the rules and regulations for the use of our website, products, and services. By accessing or using our website, you agree to comply with these terms and conditions. If you do not agree with these Terms, please do not use our website.

1. General Terms

• Eligibility: You must be at least 18 years old or the legal age in your jurisdiction to place an order with Zenttro.

• Account Responsibility: You are responsible for maintaining the confidentiality of your account information, including your password. You agree to immediately notify us of any unauthorized use of your account.

• Accuracy of Information: You agree to provide accurate and complete information when making purchases and creating accounts.

2. Product Information

• Product Availability: We make every effort to ensure that all products listed on our website are in stock. However, in rare cases, if a product is unavailable after an order is placed, we will notify you immediately and offer you the option to cancel or modify the order.

• Product Descriptions: We aim to provide accurate and detailed product descriptions, but we do not guarantee that the descriptions, images, or prices are error-free. Product color, size, or other characteristics may differ slightly depending on lighting, monitor settings, and other factors.

3. Ordering & Payment

• Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details. This does not constitute an acceptance of your order. Orders are considered accepted only when payment is processed and your products are shipped.

• Payment Methods: We accept credit/debit cards and PayPal. Payment must be made in full before the order is processed.

• Pricing and Taxes: Prices are in USD and may change without notice. Sales tax or other applicable taxes will be calculated at checkout, and shipping fees may also apply. You are responsible for any applicable customs duties or taxes imposed by your country.

4. Shipping & Delivery

• Shipping Timeframes: Orders are typically processed within 1-3 business days. Delivery times depend on the shipping method and destination. Estimated delivery times will be provided at checkout.

• Shipping Costs: Shipping fees are based on the weight and destination of your order. The exact shipping cost will be calculated and displayed at checkout before you finalize your purchase.

• Customs and Duties: International customers are responsible for any customs duties, taxes, or fees associated with their order. We do not control these charges, and they are not included in the order total.

5. Returns & Refunds

• Return Eligibility: You may return products within 30 days of receiving them, provided the items are unused, in their original packaging, and in a sellable condition.

• Refund Process: Refunds will be processed once the returned items are received and inspected. You will be refunded to your original payment method.

• Non-returnable Items: Certain items, such as personalized or open-box products, may not be eligible for returns. Please refer to our Refund & Returns Policy for more details.

6. Limitation of Liability

• No Warranty: Our products are sold "as is." We make no warranties, expressed or implied, regarding the fitness, quality, or suitability of the products for your specific needs.

• Limitation of Damages: Zenttro will not be held liable for any loss of profits, data, or indirect damages arising from your use of our website or products. Our liability is limited to the total amount of your order.

7. Privacy & Data Protection

• Your Data: We respect your privacy. Your personal data is collected, used, and protected in accordance with our Privacy Policy. By using our website, you consent to our data practices outlined in the Privacy Policy.

• Data Security: We implement security measures to protect your personal information from unauthorized access, use, or disclosure.

8. Intellectual Property

• Content Ownership: All content on our website, including text, images, logos, and trademarks, is the intellectual property of Zenttro. Unauthorized use of this content is prohibited.

• Copyright Infringement: If you believe that any content on our site infringes your copyright, please contact us with details of the infringement, and we will take appropriate action.

9. Consumer Protection

• Consumer Rights: We comply with applicable consumer protection laws. If you believe that your consumer rights have been violated, please contact us immediately, and we will address your concerns.

• Fair Treatment: We are committed to providing fair and transparent customer service. All customers are treated with respect, and we strive to resolve any issues quickly and satisfactorily.

10. Modifications to Terms

We reserve the right to modify or update these Terms & Conditions at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised. It is your responsibility to review these Terms periodically to stay informed about any updates.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction where Zenttro operates. Any disputes or claims shall be resolved in the courts located in that jurisdiction.

12. Dispute Resolution & Arbitration

• Informal Resolution: If a dispute arises, we encourage you to contact us first to try to resolve the issue informally.

• Arbitration: If we cannot resolve a dispute through informal means, you agree that any legal action will be handled through binding arbitration rather than through court litigation.

13. Contact Us

If you have any questions about these Terms & Conditions or any other matter, please reach out to us:

• 📧 Email: ZENTTRO0@gmail.com